This document outlines our Return Merchandise Authorization (RA/RMA) procedure for all sales. Please note that this policy is subject to amendment without further notification. Return shipping costs, customs, duties, fees, and other related expenses are not our responsibility.
Upon receiving any purchased product from 9 To 5 Computer Supply Distributor, Inc., you must notify us within 72 hours of the product’s receipt for any issues, including shortages, damages during transit, DOA (Dead on Arrival) problems, or missing parts. Failure to notify us within 72 hours will result in RA denial. To notify us, please send a facsimile to 904-280-2524; any other form of notification will not be considered valid.
Tampering with warranty seals in any way will automatically void the warranty and RA. Compromised products will be returned to the customer at their expense, with no credit issued.
Certain products are non-returnable, including software, hard drives (warranty through the manufacturer only), items with removed barcode labels, and products with destroyed or compromised original manufacturer packaging. Authorized returns must include the original packaging, parts, manuals, and manufacturer paperwork. Media products (e.g., DLT, SDLT) are warranted through the manufacturer, and return requests should be directed to the manufacturer.
Returns shipped with inappropriate packaging that voids the manufacturer warranty will not be accepted for credit or replacement. The customer is responsible for shipping costs and must insure the return against theft, loss, or damage. Returns labeled as “DOA” or “non-working” that test within manufacturer specifications may be subject to a 30% restocking fee and/or diagnostic/testing fees.
Failure to follow the proper RA procedure will result in an automatic 30% restocking fee (or $25, whichever is greater), return freight charges, and the inability to obtain a valid RA. We do not guarantee the issuance of an RA for any product; strict adherence to the procedure is crucial. Detailed instructions provided by our RA department must be followed precisely.
Credit card chargebacks during the RA process will incur an additional $35 administrative fee deducted from the credit due, if any. Refunds will be issued as store credit only, and replacements or repairs will be the sole options available. Inability to replace a product will result in an open credit on the customer’s account for future purchases.
The completion of the RA process may take up to 90 days from the date of RA issuance, considering potential issues with non-compliant returns.
Our RA procedure is as follows:
- Fax the applicable invoice with RA details to (904) 280-2524.
- Call for RA approval and issuance of an RA number (if approved). Be accurate and provide the necessary information to the RA specialist.
- Place the RA number on the shipping container (not the manufacturer packaging).
- Once we receive the product in our returns department, it will be checked for resellability, adherence to instructions, and condition.
- After evaluating the return, the account will be credited, subject to approval by the sales team. The credit memo will be processed by the accounting department.
- Open credit memos will be placed on the account, with consideration given to past due issues. If no past due items exist, the credit will be available for future purchases. Unused credits after 1 year will be voided.
- If a credit card refund is requested, a 4% administrative fee will be deducted.
- Schools, government agencies, universities, and state agencies must also adhere to the return policy, with adjustments made to accommodate varying fiscal years.
- Unauthorized returns received after 30